PECO Enhances Incident Response With Data Through Qlik

Philadelphia - Qlik today announced the expansion of its deployment with PECO, Pennsylvania’s largest electric and natural gas utility and a subsidiary of Exelon Corporation, the nation’s leading competitive energy supplier. PECO's Storm Live Interactive Qlik ('SLIQ') Platform application integrates data from multiple sources together in one solution to give response team leaders a single view for real-time data-driven decisions. The insights from SLIQ refine issue prioritization and response, and aid in PECO’s communications with customers, local municipalities and community partners, ultimately helping get customers back online faster.

“Our Emergency Operations Center decision makers were looking for a way to correlate data to better deploy key assets where they were needed most,” said Dan Butcher, Damage Assessment Coordinator, PECO. “Now through the Qlik application, real-time data from smart meters throughout our grid is blended with other data sources, increasing our confidence in directing both resources and action. Qlik helps us more quickly restore service to customers and enhances our overall storm response efforts.”

As part of PECO’s storm response team, Butcher knows first hand the impact that timely data can have in the Emergency Operations Center’s success. As a QlikView user, Butcher also understood the power of bringing disparate data sources together through Qlik to surface new insights and coordinate a streamlined, automated approach to issues. He initially started to develop a new application in Qlik Sense as part of the internal Innovation program at Exelon. It’s through this program that Butcher gained significant support for full development and roll out of SLIQ.

The SLIQ application blends data from past outages and current weather conditions, enabling rapid response to outages while also predicting where others are most likely to occur. Crews can more readily respond when it’s safe to proceed, moving quickly to have the shortest outages possible. SLIQ also brings together relevant data from across the utility, which includes sources like smart meters, outage management jobs, GPS, geospatial layers, customer relationship management, finance, innovation and others. The ability to blend this data enables PECO to optimize real-time restoration decisions during emergency storm situations.

And like every energy supplier, PECO partners with local municipalities for storm-related safety and response support. The insights from SLIQ enables PECO to more directly match local response resource needs to outage types and locations. This ultimately reduces outage duration by geographically bundling work and available resources, and lessens strain on local partner efforts such as police details.

PECO is now in the design phase of the next generation of SLIQ, which will integrate financial data to provide insights on how response time and efficiency impact the bottom line and to help in future resource planning.

About Qlik

Qlik’s vision is a data-literate world, one where everyone can use data to solve their most challenging problems. Only Qlik’s end-to-end data management and analytics platform brings together all of an organization’s data from any source, enabling people at any skill level to use their curiosity to uncover new insights. Companies use Qlik to see more deeply into customer behavior, reinvent business processes, discover new revenue streams, and balance risk and reward. Qlik does business in more than 100 countries and serves over 48,000 customers around the world.

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